This Privacy Policy explains how Vegas Hero, operated by Win Top Ltd, collects, uses, stores, and protects your personal data. It applies fully to all players residing in the United Kingdom. By creating an account and using our web platform, you agree to the practices described here. If you have questions, you can reach us through our standard support channels.

What We Collect and Why

When you register an account, we collect the information you provide directly: your name, date of birth, email address, residential address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable regulations. During transaction processing, we also record financial data relating to your deposits and withdrawals — including the payment method used and the amounts involved — so that we can handle your funds accurately and investigate any disputes that may arise.

We may share certain data with third parties, but only in strictly limited circumstances. Payment gateways require relevant transaction details to process your deposits and withdrawals securely. Identity verification services receive the personal data necessary to confirm that you are who you say you are, as required under responsible gaming and anti-money laundering standards. In some cases, regulatory or law enforcement authorities may lawfully request access to your data, and we are obliged to comply with such requests. We do not sell your data or share it for marketing purposes with any outside party.

How We Protect Your Data

We protect all data transmitted between you and our web platform using 256-bit SSL encryption. Your personal and financial information is stored on secure servers with access restricted to authorised personnel only. Internal access controls ensure that only staff with a legitimate operational need can view your account information. We review our security measures regularly to keep pace with evolving risks.

You have the right to access the personal data we hold about you, to request corrections if any details are inaccurate, and to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through our support team. We will respond within a reasonable timeframe and, where applicable, in line with the standards expected by relevant data protection authorities.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep your data only for as long as we are legally required to do so — for example, to satisfy financial record-keeping obligations. Once that retention period has passed, your data is securely deleted or anonymised.

If we make material changes to this Privacy Policy, we will notify you through the contact details associated with your account or by posting an updated version on our web platform. Continued use of our services following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how we handle your data.